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Forum Discussion
alex b.35
9 years agoExplorer | Level 4
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
- 9 years ago
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you havenât updated them. Weâll begin rolling out the fix to affected usersâ accounts later today. Weâre giving you a heads up here so youâre aware of why there may be changes to your Dropbox. Hereâs a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or foldersâby moving them or updating the content insideâthey will stay in your Dropbox. You can still manually delete these files and folders if you donât want them.What if I donât want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and weâll restore the files and folders for you. You wonât be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you donât need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and weâre sorry for any inconvenience and confusion weâve caused.
Rich
Super User II
9 years ago
billk86 wrote:
Several folders that were deleted years ago appeared in my main Dropbox folder yesterday. Should I be worried about this?
Merging your post into the main discussion for this issue.
JamesHancox
9 years agoHelpful | Level 5
Rich wrote:
billk86 wrote:
Several folders that were deleted years ago appeared in my main Dropbox folder yesterday. Should I be worried about this?
Merging your post into the main discussion for this issue.
Will we see any resopnse from Dropbox on this? I saw some replies asking about whether this was due to files being re-syncd from local machines... But I see no replies addressing that this can not possibly be the case for the majority of the people comenting here...
I deleted these files over 6 years ago. The devices I had those files on are long gone, and trashed. The Terms of Service state files are unrecoverable after 30days be Dropbox, suggesting when we delete from the service they are gone forever... Yet these files have retuend, sent to us by the Dropbox Servers... Why?? This is a massive breach of trust for Dropbox, and I think we deserve some communication about this before we find out from CNN or a tech blog website posting it all over Facebook... Or do we need to report this to the media ourselves to get an answer?
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