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The Photos page is changing...
I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final re...
Hi everyone,
Thanks again for your continued feedback on our upcoming changes.
I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:
www.dropbox.com/photos/album_download
The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.
Regards,
Richard
Please can everyone double post ie here but also in the new thread as this one is down as "solved" by DROPBOX and so no longer receiving attention:
Rich
Super User II
Super User III have merged the two threads and will merge any new ones that are created as well. Creating duplicate threads will not accomplish anything here. Every comment being posted to this thread is being reviewed by Dropbox. THIS is the thread that they are watching. Starting a second (or third, forth, etc.) conversation in a new thread will only mean that Dropbox does not see all of your comments.
It is very common in cases like this for Dropbox to not respond often but they DO read every post made to a thread that they are watching, and they are watching this one (confirmed by my contacts within Dropbox). Continuing the conversation on this thread is your best option for making sure that Dropbox understands how you feel.
Also, this thread is marked as Solved so that the Dropboxer's reply would be brought to the top of the thread for all to see, because everyone knows that most people don't bother reading the entire thread of a multi-page discussion.
Please keep the discussion going (I agree with all of you here!), but please keep it isolated to this thread. Any additional threads will be merged into this one with no further notice.
Thank you.
I have an enormous number of clients' photos clearly stored as Albums, to issue to journalists and press, in a format they can view entire prospective features & stories. I echo others pleas for Dropbox to provide a quick, efficient method of transferring Albums into Files and to think long and hard about how it is handling its clients. I began following the laborious instructions to download an Album, then upload as a File, and gave up. This method is achingly slow, reminiscent of something from the dark ages. What are Dropbox thinking? Currently it shows a total disregard for what clients actually want = zero customer service. Unless it can offer solutions, and quickly, I like many others will willingly switch services.
Anna L.25 wrote:
I have an enormous number of clients' photos clearly stored as Albums, to issue to journalists and press, in a format they can view entire prospective features & stories. I echo others pleas for Dropbox to provide a quick, efficient method of transferring Albums into Files and to think long and hard about how it is handling its clients. I began following the laborious instructions to download an Album, then upload as a File, and gave up. This method is achingly slow, reminiscent of something from the dark ages. What are Dropbox thinking? Currently it shows a total disregard for what clients actually want = zero customer service. Unless it can offer solutions, and quickly, I like many others will willingly switch services.
Thing is, we want the albums feature kept. No one wants a folder solution that requires file duplication using up more of our quota. For anyone looking for an alternative, Microsoft OneDrive has albums which are how how Dropbox is now. They also have a camera upload function and if you're running Windows 10 it integrates into the OS quite well. Looking at how things go, this will be the 3rd switch I've made to OneDrive from Dropbox. Last time it was when OneDrive introduced 1TB storage and Dropbox said they wouldn't. I came back because OneDrive copied entire files on changes rather than just the changes. They've fixed that now so I'm going to look at using that. There is also Google photos which is free and unlimited for photos and videos under 16MP/1080p.
- Rich, I am still waiting for your reply to this post from a couple of days ago:
Rich, a couple of questions you may be able to answer:
1. What is "speed scroller functionality?" What does it do? How does one currently use it? There are two types of "scrolling" on timeline. The first is that ability to move backwards and forwards through your photos once you open any one of them. The alternative would require you to open and close each photo. The second is right scroll-bar that, once clicked and dragged, shows dates, enabling you to quickly locate photos taken at a certain time. That is tremendously useful. So which does Dropbox consider "speed scroller functionality?" Also, what is the reason for eliminating these basic photo tolls? Is it a limitation of the a new Dropbox UE that is being rolled out, or are legal considerations at play?
2. If I understand the Dropbox doublespeak, all photos will essentially be kept in what is now the "Camera Uploads" file of the non-Timeline Dropbox. I don't use albums much, but as I understand albums it is essentially a series of virtual foldes with photo links. This enables a user not to have to keep or make multiple copies of the same photo in different folders, and of course saves space. This tech is ancient prior art -- not patentable. As I understand the change, you will now have to create multiple copies of the same photo and create new folders (instead of albums) to put them in. As you can tell from the comments, that's not going over well with Dropbox users who use albums. So, if my understanding is right, a few questions:
(i) Is this about the limitations of the new UE, or is Dropbox just trying to get users to max out their limits faster?
(ii) does this change precurse Dropbox rolling out and charging an additional fee to preserve (or perhaps enhance) the photo functions currently available?
(iii) in the future, if I want to tag and share selected photos with selected persons (which I can now do by a link, but without creating a link, will that functionality continue to exist.
(iv) Will a user still be able to post selected photos to FB and other social media. (5) and finally, why all the marketing double-speak? I can't believe Dropbox is incapable of using simple and clear prose and direct messaging. It is clearly (and justifiably) apprehensive about how this is going to go over with users, but I usually advise my software clients to be upfront if a newer version is going to eliminate essential or desirable functionality.
I appreciate your time and responses.- Rich
Charles L.5 wrote:
Rich, I am still waiting for your reply to this post from a couple of days ago:Those are questions for Dropbox to answer, not me.
- Oh, sorry. I mistook your user status ("Super User") for a Dropbox affiliation. I guess Dropbox isn't monitoring this site. Still, as a "Super User," do you have any idea what "speed scroller functionality" is?
Charles L.5 wrote:
Rich, I am still waiting for your reply to this post from a couple of days ago:As far as I can tell Rich is just a user (although a "Super User") like you. So he probably doesn't know the answers to all of your questions. Dropbox employees are tagged as "Dropboxer"
- Thanks. I'm a little slow on the uptake for the forum, but figured that out, and reposted my questions to the guy with the Dropboxer tag.
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