Account stuck in Basic after license redemption

[sls86]

Hi,

My account is stuck in Basic after a license redemption. Currently on https://www.dropbox.com/account/plan I see (license key hidden)

Key Redeemed Duration Status
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx 11/28/2022 year Activated on 12/3/2022

I can't submit any support requests about this because all the billing and payment flows want credit card info or a credit card/paypal transaction ID to proceed and as a basic account I can't use the email support flows to make a free text issue. 

Every day I am losing my paid-for functionality. If anyone here know how to put this in front of actual support people I would be very grateful.

Thanks.

[sanesnares]

I got same, I already paid "Plus" and got "Basic"...

[sanesnares]

1. Please help 
2. Really fast

[Walter]

Hey there @sls86 & @sanesnares, sorry to hear you're having issues with this.

Would it be OK if we reach out via email to have a further look internally?

Thanks! 

[sls86]

Yes please, I hope to resolve this by any means. Thank you.

[sanesnares]

yes please

[Walter]

Thank you for your cooperation @sls86 & @sanesnares - you both got  

Please have a look at your email's inbox and we'll take it from there.