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henkeguztav's avatar
henkeguztav
New member | Level 2
2 years ago
Solved

Can I cancel my subscription and get a new one without losing all my stuff?

Hi! I'm trying to change my billing info from an american card to a swedish card. It look like i need to cancel my subscription in order to change currency. My question is if I can cancel my subscrip...
Account Settings
cancellations
Payments
  • Mark's avatar
    Mark
    2 years ago

    Hi

     

    It'll be fine 🙂

     

    What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey KdubW!

 

Are you receiving any error messages when trying to re-upgrade your Dropbox account? If yes, feel free to upload a screenshot of what you see (just make sure your billing info is hidden).

KdubW's avatar
KdubW
Explorer | Level 3
2 years ago

Hi Nancy,

 

I'm not getting errors but no option to update billing info.

 And when I go to pay, currency remains in USD but I'm in UAE hence why I'd like to change my billing country.

 

Thanks for your help.

 

K

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi KdubW, thanks for clarifying! 

     

    Just to make sure I understand everything correctly: when you access our plan page, and try to upgrade from there, does it ask you to upgrade in USD? 

     

    Or do you use a different way to upgrade? Are you currently in UAE? 

    • KdubW's avatar
      KdubW
      Explorer | Level 3
      2 years ago
      Yes it asks me to upgrade in USD and yes I'm in the UAE.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, KdubW!

         

        Currently, we don’t support the local currency of UAE, so the pricing for your plan would automatically display in USD.

         

        You should still be able to use the payment method of your choice, though.

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