Can't access my account to delete the payment linked to it.

[J2is]

I have a paid Dropbox plan on an email address I've deleted.
I can't access my email to get the confirmation code to log me into Dropbox.

I'm trying to cancel my subscription and delete my account.

I can't contact support as I don't have access to my paid plan.

My bank can't cancel the payment as my card is linked but it's not a direct debit.

[Megan · Accepted solution]

Hi @J2is, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[Helpme1104]

Can you please help me with the same problem? I thought I resolved this a few years ago/ I see my payment is still being charged. I sent emails and never received a response which I can prove. I would also like a refund.

[Rich]

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@Helpme1104 wrote:
Can you please help me with the same problem?

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Follow the steps Megan posted above to open a ticket.

[Helpme1104]

Thanks Rich- this did not work. I have not recieved any response from drop box regarding my ticket. This company is a scam. 

[Rich]

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@Helpme1104 wrote:

I have not recieved any response from drop box regarding my ticket.

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What is your ticket number? Also keep in mind that it can take a few business days for a response. I'm assuming you opened a ticket over the weekend. If so, it could be mid-week, at least, before you get a response.

[J2is]

@Megan I've tried to contact Dropbox Support directly via the contact page and also Twitter. I had a discussion via email with Elise who wasn't able to verify my account despite me giving the full transaction details of the Dropbox transaction. I've had my bank block Dropbox, but would like to terminate the account through official means hopefully

[Megan]

Hey @J2is, I hope you're doing well! 

Do you happen to have a ticket number reference, from your communication with Elise? 

We can definitely help you cancel the plan, if you have to although blocking Dropbox directly through your bank would also work.

However, we can't delete a Dropbox account. The only one able to do that, is the user of the account. 

Keep in mind though, that usually after some time of inactivity -which is approximately a year or so- you will receive a notice that the account will be closed.

I hope this clarifies! 

[simina]

There should be a person one can call to talk to ! I am having the same issue. The admin for my account left the company years ago.  I think Dropbox makes things difficult to keep people paying out of sheer bureaucratic inertia. 

[Walter]

Hey @simina - sorry to hear about this.

Have you tried reaching our to our support team yet?

If so, you can share your ticket ID with us so that we can look it up as well if needed.