Can't download invoices

[BB27]

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one,  not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?

[Jay]

Hi @BB27, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

[BB27]

Hi,

I've tried incognito in chrome and edge but neither are any different 

Thanks 

[Hannah]

Hey @BB27, sorry to jump in here. 

Are you still having the same issue today or was this resolved for you?

[BB27]

Yes still the same problem 

Thanks 

[Walter]

Hey @BB27, sorry to hear this persists for you.

May we reach out via email to have a further look internally at this point? 

[BB27]

What's the email address please.

Thanks!

[Walter]

If you agree, I'll send you an email to the email address that's linked to your profile here on our Community @BB27 

Let me know if that'd be OK with you. 

[BB27]

Yes, sure. That's fine.

Thanks.

[Walter]

Thanks for that @BB27 - you've got