Can't update credit card details on the site

[Frances11]

trying to change credit card on file---HOW???

[Elixir · Accepted solution]

Hi @Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

 

1. Sign in to dropbox.com.
2. Click the avatar at the top of any page.
3. Click Settings.
4. Click Billing.
5. Click Update on the Payment method tab.
6. Select your new payment method and enter the requested information.

Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

More info: https://www.dropbox.com/help/billing/change-information

[Lusil]

Hi @Frances11, thanks for checking in with us on the Forum, & welcome! :sailboat:

I just wanted to follow up on this & see how @Elixir's suggestion worked out for you. Were you able to resolve your concern in the end?

Feel free to keep us updated on the matter here or if you have any further questions, & we’ll make sure to get back to you here as soon as possible. Thanks in advance & have a great week ahead! 

[hjn157]

I set up a drop box account through my apple account (mobile).  I would like to change my payment method to a business credit card not associated with my apple account.  Is this possible?

[Lusil]

Hi @hjn157!

I’d kindly recommend contacting Apple Support from more info on the matter, since you mention that:

---

@hjn157 wrote:

I set up a drop box account through my apple account (mobile).  

If you have any other questions, just give us a shout. Have a great day ahead! 

[IanHaldimann]

I go to settings and there is no billing link to click.

[DruidUser]

Me too Ian!

[Rich]

Click the Billing tab at top of the page. If you don't have a Billing tab then you're either not on a paid subscription, or you started your subscription through the Apple or Google Play stores, in which case you need to contact them.

[Rebecca Phillips]

I have no Billing link to click

[Lusil]

Hey @Rebecca Phillips, thanks for nudging us on this thread!

If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to your Plan tab. 

Let me know what you find - thanks!