Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I need some help cancelling an account that I am no longer able to login to.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi @MilkRash, welcome to our Community!
We can definitely help you cancel the plan. However, in order to do that, I'd need to reach out to your Community-linked email address, in order for us to have a closer look into this, is it okay?
Let me know more!
Hi @MilkRash, I just sent a message to your Community-linked email address, and we'll take it from there.
I have contacted support as our school has been charged for an account that we don't have access to (we aren't even 100% certain on the old email address used) but I have not received any response. Could you please advise on how this can be rectified as we do not want to keep getting charged the annual fee for an account that is not used.
Hey @Woodthorpe! Sorry for jumping in.
Can you send over the ticket number of your convo with our support team, so that I can take a look for you?
Hi @Woodthorpe, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? It would be under a new ticket number.
For more info on available support options, see this article.
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