Forum Discussion

ivorhession's avatar
ivorhession
Explorer | Level 3
4 years ago

Charged in Error

Hey,   I seem to have been charged £95.88 for no reason.   I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i hav...
billing
cancellations
Payments
Refunds
yenohos's avatar
yenohos
Explorer | Level 4
4 years ago

Hello Hannah-

 

Thank you for checking.  The payment should not have been voided.  I have called my bank.  There has never been anything pending or in dispute since January 19 and there is nothing pending now.  The subscription price was taken from my account as a purchase and it needs to be replaced as a refund.    

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
I've just sent you an email, so make sure to get back to me when you have a chance!
  • ivorhession's avatar
    ivorhession
    Explorer | Level 3
    4 years ago
    Hey Hannah,

    I have not received your email.
    Was it sent to my Hotmail address?

    Cheers

    Ivor

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