Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
3 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
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azKani's avatar
azKani
New member | Level 2
3 years ago

I have been trying to reach out to them for a month now. I created some account, I don't remember when, and connected it to my card. I am charged 11.99 every month. I do not know what email it is. It is fkn horrible how you can't reach out to them unless you are logged in to your account. What can I do? This is fked up.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Make sure you are not logged in at all not even to the forums and then go to www.dropbox.com/support. From there you should get an option to get account help. You can then log a ticket. Often using an incognito/private window will do this for you.

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