Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
3 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
billing
Payments
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upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ambercormier, welcome to our Community! 

 

Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?

 

If I were you, I'd give it a go. 

 

Keep me posted of any updates! 

  • Ambercormier's avatar
    Ambercormier
    Explorer | Level 3
    3 years ago
    Since the payment hasn't went through I don't have a transaction ID. Is there a way to delete my whole entire account?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Ambercormier, I hope you don’t mind me jumping in. 

       

      If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?

      • Ambercormier's avatar
        Ambercormier
        Explorer | Level 3
        3 years ago
        It's not fully charged because I don't keep money in my account but they have tried about 10 times

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