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Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
3 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
billing
Payments
Plans
upgrades
Ambercormier's avatar
Ambercormier
Explorer | Level 3
3 years ago
It's not fully charged because I don't keep money in my account but they have tried about 10 times
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Ambercormier!

 

Is it possible that you joined a free Dropbox trial from the app on your phone at some point?

 

If so, can you follow these steps, to see if it's possible to cancel it?

  • Ambercormier's avatar
    Ambercormier
    Explorer | Level 3
    3 years ago
    Yes but I have canceled the trial
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Ambercormier, would it be okay for me to reach out via email, in order for us to have a closer look into this?

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