Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Laura1998's avatar
Laura1998
New member | Level 2
2 years ago

Hi Hannah! 

 

I am having the same problem! 

 

I have a drop box subscription from my time with a company that I am no longer with. I do not have access to the email and am therefore unable to access my account. 

 

I would really like to cancel my subscription. Can you please contact me or provide me with an email or phone number to call? 

 

thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, Laura1998, happy Monday! 

     

    Of course we can! 

     

    I just reached out via email, in order for us to look into this together. Reply back to me as soon as possible, and we'll take it from there. 

     

    Thanks a bunch! 

    • DerekR's avatar
      DerekR
      Explorer | Level 3
      2 years ago
      Megan i need help with the exact same thing. How can we get in contact to resolve?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        DerekR, from what I can see, Hannah had opened a ticket for you back in July, but it was automatically closed as there was no response. 

         

        Can you please follow these steps and send me your ticket number here afterwards? I’ll leave a note to our support team on your behalf, so that they can further help as soon as possible.

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