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How to downgrade my business account without access to my email?

How to downgrade my business account without access to my email?

Morten Buchwald
New member | Level 2

Hi

I had a business account with my old company.

I have changed job and the email has been closed.

I keep getting charged with the business account and i can't access it to charge the account.

Can you help me close or change it?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hi @Morten Buchwald, I hope you're doing well! 

 

I can definitely send you an email in order to help you cancel the plan, if you wish. 

 

Feel free to confirm that, and I'll be happy to reach out internally. 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Megan
Dropbox Staff

Hi @Morten Buchwald, I hope you're doing well! 

 

I can definitely send you an email in order to help you cancel the plan, if you wish. 

 

Feel free to confirm that, and I'll be happy to reach out internally. 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Morten Buchwald
New member | Level 2

Hi Megan

Thank you for your reply.

I confirm that i would like help to cancel my plan.

You are welcome to contact me on the email associated with login.

Thanks

Morten

 

Megan
Dropbox Staff

Thanks for your speedy reply, Morten! 

 

I just created a ticket for you, and I'll be happy to see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    Morten Buchwald New member | Level 2
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