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How to send a complaint about customer service?

How to send a complaint about customer service?

Daniel50
Explorer | Level 4

Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "support" I was receiving. Nothing, absolutely nothing happened, no reply at all.

 

I've been a Dropbox user for over a decade, and the decline in the quality of technical support (and of the service itself) is appalling.

 

Does anyone know how can I send a formal complaint?

 

thank you! 

14 Replies 14

Rich
Super User II

@Kevin Sharkey wrote:

It said in my paypal account refund from Dropbox issued and pending. Amount of (£199). It still has not arrived in my bank.



What I 'm saying is that it never went into my account!!!

From what you're saying it did end up in your PayPal account, but it still shows as a pending transaction. That would indicate that Dropbox has already issued the refund from their end and it's just waiting to clear with PayPal. Have you reached out to PayPal to ask what the delay could be? That would be my first step if this happened with my account.

Julie R.19
Explorer | Level 4

I have just asked the very same question to Dropbox Support.  I asked if the support agent could tell me what the customer compliant policy is.  As Dropbox is a large company it is bound to have a customer compliant policy.  Sadly, I was informed 'tell me your compliant and i will pass it onto the team'.  This is Dropbox's Customer Compliant Policy.  I feel very disappointed as I have been a faithful Dropbox customers for 10 years too

 

 

 

Hannah
Dropbox Staff

Hey @Julie R.19, thanks for the nudge here, but can you please clarify what it is you'd like info about exactly?

 

Are you trying to submit feedback/complaints about something or are you trying to find something like our terms of service?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Mark
Super User II

Sadly @Julie R.19 you are right - they arent interested is my experience :disappointed_face: 

 

Tickets are too often just closed and ignored if replied to at all. 


 


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Sherry2024
New member | Level 2

Hi Jay. My school email (not this one I'm using) was disabled after graduation and it was associated with Dropbox. My school changed the email domain so I have no way to retreive it. Could you help me cancel the plan without access to the email?

 

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    Sherry2024 New member | Level 2
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    Mark Super User II
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    Hannah Dropbox Staff
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    Julie R.19 Explorer | Level 4
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    Rich Super User II
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