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I didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out

I didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out

Tawfee52
Explorer | Level 3

I never signed up for this service.  None of my email accounts show a subscription.  When I try to delete the account, everything is greyed out.  I am unable to see the email associated with the account because again everything is greyed out.  There are no files saved on the account and I believe this is fraud especially since there is no way to contact customer support directly to have this resolved.  I wouldn't have known if I didn't all of the sudden see this charge that I didn't recognize.

14 Replies 14

Megan
Dropbox Staff

Hey @Tawfee52, the level of support depends on the type of plan you have. 

 

If you're trying to contact our Support using a Basic account, then you wouldn't have chat support available to you. 

 

As for the billing info you're asked to send us, keep in mind that we specifically request credit card information that gives us enough details to identify the charge without compromising the user's identity or financial security.

 

Feel free to reply back to me with your ticket number reference once you have it. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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010
New member | Level 2
no sign up so not your box to cancel

Hannah
Dropbox Staff

Hey @010, can you please give us a bit more info on your issue?

 

Are you trying to cancel a paid subscription, but are not finding the "cancel subscription" option? Or are you trying to cancel a free trial?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Tawfee52
Explorer | Level 3
It is not a paid subscription that I requested hence the title. I just want it cancelled and to stop charging me. I registered to try and cancel it and all options are greyed out. I cannot select "anything."

Jay
Dropbox Staff

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail using the steps @Walter suggested. 

 

This is the only way to ensure that we can locate the payment you were charged for on our end in order to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Jay Dropbox Staff
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    Tawfee52 Explorer | Level 3
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    Hannah Dropbox Staff
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    010 New member | Level 2
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    Megan Dropbox Staff
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