Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I never signed up for this service. None of my email accounts show a subscription. When I try to delete the account, everything is greyed out. I am unable to see the email associated with the account because again everything is greyed out. There are no files saved on the account and I believe this is fraud especially since there is no way to contact customer support directly to have this resolved. I wouldn't have known if I didn't all of the sudden see this charge that I didn't recognize.
Hey @Tawfee52, the level of support depends on the type of plan you have.
If you're trying to contact our Support using a Basic account, then you wouldn't have chat support available to you.
As for the billing info you're asked to send us, keep in mind that we specifically request credit card information that gives us enough details to identify the charge without compromising the user's identity or financial security.
Feel free to reply back to me with your ticket number reference once you have it.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @010, can you please give us a bit more info on your issue?
Are you trying to cancel a paid subscription, but are not finding the "cancel subscription" option? Or are you trying to cancel a free trial?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail using the steps @Walter suggested.
This is the only way to ensure that we can locate the payment you were charged for on our end in order to assist further.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!