Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I accidentally ended up with a Basic Plan and a Family Plan. I started with the Family plan, got confused, and established a Basic Plan. Now, I cannot access my Family plan or files in my Family plan account. I have instructions on how to add the Basic Plan files to my Family Plan but I cannot access my Family Plan.
Hi @red1946, thanks for bringing this to our attention.
If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?
Could you login to your account to see what plan you have currently according to this page?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @red1946, thanks for bringing this to our attention.
If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?
Could you login to your account to see what plan you have currently according to this page?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I have two e-mails. My basic plan is under [Removed as per Community Guidelines] and my family plan is under [Removed as per Community Guidelines]
Thanks, have you tried sharing a folder to your Family plan account to transfer the files that way?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I can't get into my Family plan. When I go to dropbox.com it uses my Basic account.
Have you tried signing out from the site and logging into the Basic plan using these steps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!