I'm not able to upgrade my plan

[AlviseAspesi]

Hi, i'm trying to upgrade my plan to the Professional one (now there's a 30days free period and I would like to join it), but when the Paypal window pop-up, I give dropbox the access to my Paypal account, but when it realunch me back to the dropbox page, my account isn't upgraded. I need it as soon as possible, what I have to do? Maybe is it a bug with the free period? Should I go directly paying it? Thanks in advance

[Jay]

Hi @AlviseAspesi, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

[AlviseAspesi]

Hi, thank you so much, i tried but it constantly fails after the Paypal payment. I tried with a different browser and incognito mode, but nothing changed. What should I do?

[Jay]

Are you certain that your account is on a free trial? Can you see the trial from this page on your account?

Did you activate the trial via the Dropbox site directly, or via the mobile app?

[AlviseAspesi]

No, in this moment i'm in the free version of Dropbox, but I would like to upgrade it to the plus/pro depending on what's the one withe the 30 free trial. 

So in this page i click on "esegui l'upgrade", then i follow all the steps to register the account and plan (i have thee 3Tb version for free for 30 days, i select the monthly payment, select Paypal as payment method, then the Paypal window pop-up, i compile the all the information then when i click on "accept and buy" the dropbox home page appears but it always shows me the notification "upgrade your plan" 

[AlviseAspesi · Accepted solution]

Ok, i finally manged to upgrade my plan. I did it on the Dropbox App and it worked immediately. Thank you again for your help!

[Jay]

No worries, glad to have helped out!

Enjoy your weekend!