I referred a friend and didn't get the extra space. Any ideas?

[cheyne]

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.

[Daphne]

Thanks for reaching out @robar93!

If they didn't use an invitation link sent by you, I'm afraid it's expected that you wouldn't receive the referral space.

This is because they could have been referred multiple times, each time by a different person. For the correct referrer to receive the space, they need to use their link.

If they no longer had the link, you could resend a new link from the "Copy link" option from here.

I understand that this isn't exactly what you wanted to hear, but please let me know if you have any questions!

[robar93]

Hi Daphne and thanks for the reply! 

I understand the reasoning, but then the wording on the "check invitation status" page should really be changed to not make it sound like "signing up with the same email" is enough. 

Also, a simple "resend invitation" button would have kept all of this from happening. I only found the "Copy link" option after things had already gone wrong. Let me just leave this here as a feature suggestion for the future. 

[orangeflava]

finally got my referral to sign up to dropbox a few minutes ago to claim that 500gb additional space but now my account says that the user already has an account instead of giving me the 500gb space. How do we fix this?

My account is [removed per the Community's Guidelines] and the referral just signed up with the email [removed per the Community's Guidelines] as requested but I still do not see my credit. When I do a check it says the user already has a dropbox when it didn't say that just a few minutes ago right before the sign up. how can I get assistance with this? They are both basic accounts and I cannot find any live chat or email support option on this site. Been looking for 30 minutes now. Please help!

[Lusil]

Hi there, @orangeflava, thanks for reaching out to us. 

Could you check with the other user if they clicked directly on the invitation you sent them to set up their account?

Also, could you clarify exactly what the status of the referral under your Plan tab's Space earned is?

If you could send me a screenshot (without any personal info), that would be super helpful. 

[ssartist]

hi all.

Similar issue—have been a long-time user—no referrals in a long time until recently when I set up a new account for my mother—with the referral—but I didn't get it.

Is there any way to check to see how to get the credit? thanks!

--ss

[Mark]

What is www.dropbox.com/referral_status showing?

[Manuela29]

I made a recommendation and my family member followed all the steps and they still haven't given us the 500mb reward. What can we do?

[Rich]

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@Manuela29 wrote:
I made a recommendation and my family member followed all the steps and they still haven't given us the 500mb reward. What can we do?

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You can find the status of your referrals on your Referrals page. Did they install the Dropbox application on a unique computer? Mobile devices (phone, tablets, etc.) do not count.

[COCHRANBGC]

I send a link to friends so they can sign up to dropbox. We are both supposed to receive 500 meg of space I never see my space increase what’s happening?

[Rich]

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@COCHRANBGC  wrote:
I send a link to friends so they can sign up to dropbox. We are both supposed to receive 500 meg of space I never see my space increase what’s happening?

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You can check the status of your referrals on your Referrals page.