Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
I emailed them a link and they click the link and signed up but neither of us received any credit.
Signing up isn't enough. Your firend needs to install the Dropbox client on a unique computer, sign in, and confirm their email address. If all of the steps are not completed, the bonus space is not awarded.
@Muslih rasooli wrote:
I have 3 gmail when I invite my second gmail for dropbox, dropbox give me 500 mb extra storage and when I invite my third gmail and i install dropbox desktop app and sign in Dropbox didnt gave to me any extra storage
You shoudn't have received the first 500MB bonus. The referral system is for inviting other people to Dropbox; not your own accounts. You're taking advantage of the system to earn free space. If Dropbox realizes this, they can not only mark your referral as ineligible, but they can remove ALL your referral space as a result.
I sent a friend an invitation to use Dropbox in 2018, but he only got around to signing up today. He couldn't find the original invitation email anymore and just signed up using his email address associated with the invitation.
However, it looks like the referral is not recognized since he did not use the referral link from the invitation email. In my account the referral still shows as "invitation sent" and "EMAIL is already using Dropbox, sorry", when I click for details.
I think this is highly misleading, since the text of the "invitation sent" message before he signed up only indicated to make sure that the recipient signs up with the correct email address (and not that clicking the link is a requirement).
Could someone from the Dropbox support team weigh in and possibly open a ticket to remedy this?
Thanks in advance!
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!