cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I subscribed for my iPhone and they have not extended the service and it appears active

I subscribed for my iPhone and they have not extended the service and it appears active

Scarr_022
New member | Level 2

IMG_2236.PNG

3 Replies 3

Walter
Dropbox Staff

Hi there @Scarr_022, sorry to hear you're having issues with this.

 

Could you please try restoring your purchases as outlined here and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Scarr_022
New member | Level 2

IMG_2239.PNG

Walter
Dropbox Staff

Thanks for the screenshot @Scarr_022 

 

Would it be OK if we reached out via email to have a further look internally at this point?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    Scarr_022 New member | Level 2
What do Dropbox user levels mean?