Plans and Subscriptions
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Hi!
Can someone help me and inform me, what can I do?
I was login on my Dropbox account in mobile phone and suddenly appeared the modal on the screen and I accidentally clicked on “Confirm”, but it was some kind of Extended Recovery History subscription or something like that. I didn’t want this but billing was already done. I cancelled the file verion history subscription but it says that Extended Version History scheduled for removal on February 5, 2024 (as my Plus plan will renew then). I want to ask for refund because I din’t want this subscription or file recovery thing. This kind of pop-up modal shouldn't be there like that so this kind of mistakes won't happen. I thought it is some kind of cookie policy pop-up.
I am not able to press “Submit” button so I can't send my refund request to Dropbox support in support Center > Send Email. Everything in Dropbox seems to be broken now.
Thank You in advance!
You'll need to contact Dropbox via www.dropbox.com/support for assistance - as this is a public forum nobody here can help.
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@Mark Sadly I can’t because I can’t submit my request form. Nothing happens like I read some other users have also experienced. Have tried Chrome and Safary.
The refund request form is broken as others have had the same issue. I was able to submit form in “Other” category so hope to get some help from there.
Hi @mliisajarve, happy Monday!
Did you receive a ticket number once you submitted your request? If so, feel free to share it with me here.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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