Extended Version History plan refund

[mliisajarve]

Hi! 

Can someone help me and inform me, what can I do?

I was login on my Dropbox account in mobile phone and suddenly appeared the modal on the screen and I accidentally clicked on “Confirm”, but it was some kind of Extended Recovery History subscription or something like that. I didn’t want this but billing was already done. I cancelled the file verion history subscription but it says that Extended Version History scheduled for removal on February 5, 2024 (as my Plus plan will renew then).  I want to ask for refund because I din’t want this subscription or file recovery thing. This kind of pop-up modal shouldn't be there like that so this kind of mistakes won't happen. I thought it is some kind of cookie policy pop-up. 

I am not able to press “Submit” button so I can't send my refund request to Dropbox support in support Center > Send Email. Everything in Dropbox seems to be broken now. 

Thank You in advance!

[Mark]

You'll need to contact Dropbox via www.dropbox.com/support for assistance - as this is a public forum nobody here can help.

[mliisajarve]

@Mark Sadly I can’t because I can’t submit my request form. Nothing happens like I read some other users have also experienced. Have tried Chrome and Safary. 

[mliisajarve]

The refund request form is broken as others have had the same issue. I was able to submit form in “Other” category so hope to get some help from there. 

[Megan]

Hi @mliisajarve, happy Monday! 

Did you receive a ticket number once you submitted your request? If so, feel free to share it with me here. 

Keep me posted! 

[mliisajarve · Accepted solution]

Hi!
Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.