I upgraded my account but it still shows as Basic

[Tony84]

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

[jonnz]

Thanks Hannah that is what happened. I will delete the old free account.

[lex2]

i recently upgraded to the 2tb and it took the $11.99 out my account instantly. In the app it’s still showing i’m basic account and i even went to restore purchases and still nothing . What do i do

[Nancy]

Welcome aboard the Community, @lex2!

If l get this right, you upgraded your Dropbox account via the App Store on your mobile device, but you still appear to be on Basic, right?

After buying this subscription, did you perhaps receive a receipt from Apple confirming the purchase? 

If so, let me know, and we’ll take it from there.

[lex2]

@nancy yes i upgraded from the actual dropbox app because it told me i have no space, yes i used my card and got a receipt in my bank saying 11.99 was taken from apple and if i go in my subscriptions on my phone it shows that i have a subscription with drop and i will be charged again March 29,2022 which would be the next month since i purchased it yesterday

[Megan]

Hi @lex2, how are you today? 

It sounds possible that you upgraded a different account than the one you're using. 

Have you tried contacting Apple in order for them to help you locate where the charge is coming from?

[lex2]

i only 2 accounts and i logged into both and it’s still says there basic accounts and that i should upgrade

[Megan]

I'd be happy to reach out to you via email in order for us to look into this @lex2. 

Would that be okay?

[lex2]

yes @Megan my email is [email removed as per Community Guidelines

[lex2]

Can someone please help, i paid $11.99 for the 2tb upgrade and it’s not registering in my account, it still says basic. I upgraded through the dropbox app and don’t have any other accounts i got charged right away and in my apple subscriptions it shows that i’m subscribed to dropbox and the next payment will be in march. Yes it’s okay to email me i just want to get this resolved l [email removed as per Community Guidelines]

[Megan]

Hey @lex2, I just sent you an email! 

Feel free to reply back to me, so we can look into it. 

Cheers!