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ABL_2400's avatar
ABL_2400
New member | Level 2
3 years ago
Solved

If I leave a team, will I be able to upgrade the Basic account again?

Hi,

I had a business Dropbox Essentials account. I was asked by a vendor to join their team (we were working on shared files, so I thought it was just something to help that work better) and our account is now part of their account. I want them to remove it and have read the articles that if they delete it our files can be sent to a Dropbox Basic account. Our account is too large for Dropbox Basic. Will I be given the opportunity to upgrade and keep all our files, or will we lose files in this process?

Thank you!

downgrade
dropbox business
  • Hannah's avatar
    Hannah
    3 years ago

    Hey ABL_2400, thanks for posting your question today!

     

    If the admin of the Dropbox Business team removes you from the team by converting your account back to an individual (Basic) one, you can absolutely re-upgrade your account afterwards.

     

    Especially if the account is over its quota after downgrading, you can simply choose the plan you prefer and just re-upgrade.

     

    I hope this helps!

     

    Let me know if you have more questions.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ABL_2400, thanks for posting your question today!

     

    If the admin of the Dropbox Business team removes you from the team by converting your account back to an individual (Basic) one, you can absolutely re-upgrade your account afterwards.

     

    Especially if the account is over its quota after downgrading, you can simply choose the plan you prefer and just re-upgrade.

     

    I hope this helps!

     

    Let me know if you have more questions.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    ABL_2400 

     

    Make sure the team admin converts your account following the link that Hannah provided. If they just remove you from the team without converting, your account would be deleted.

  • ABL_2400's avatar
    ABL_2400
    New member | Level 2
    3 years ago

    Hi,

    Should we back up our Dropbox first? We have ALL of our files on it and I'm worried about losing data.

    Thank you!!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    ABL_2400 wrote:

    Should we back up our Dropbox first?

    As long as they convert your account and not just remove you from the team, your data should be safe. That said, it's never a bad idea to make a backup, regardless of the circumstances.

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