can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hey joolsbond, sorry to see you're having this issue.

Can you try again both from a different browser and a different network/WiFi connection to see if that helps?

Keep me posted!

Hi, 

I've tried again today with Paypal, as well as another card. I don't have the option of using another network. I'm still unable to upgrade. Same message about too many billing attempts even though I'm using different browsers. if someone could call me and take my card number so I can upgrade I would appreciate it. 

Thanks

Thanks for getting back Hannah. Have replied above.

Hello,

Just an FYI I have a ticket open with the same issue. I've been trying to pay for a business upgrade for multiple days and I get the same error even after a single attempt (multiple cards don't work either).

The ticket reply I got was not helpful (they told me I'd tried too many times despite not).

I am having the same issues ! very frustrating i cant renew my subscription keeps saying iv made too many payment attempts. 

I contacted dropbox via social media and they created a support ticket and have been emailing me today. Their engineers are working on it and they've asked me to try again after 24 hours so fingers crossed the fix will help others as well. Worth contacting them on facebook if you are having an issue. They were very quick to respond and take action to fix it.

I've emailed support about this but thought i'd put it out here too.

I've tried to sign up to get 2 tb of dropbox space but when I try, all I get is an error message saying that I've tried to many times and to wait for 24 hours or contact Dropbox support, I've waited 24 hours and actually deleted my account to make a new one but get the exact same message after 2 or more days of trying.

I've contacted my bank and there's no issue with my card at all, I even tried to sign up with the woman on the phone with no luck.

Is there something wrong with the site?

Also; my friend has tried to share a link with me and I've not got an email conferming it.

I'd go to sync but honestly, it's very slow and dropbox is enough for me so i hope this can get resolved.

I've just tried updating dropbox again with my card and then with paypal with the exact same results.

I hope something is done about this because I like dropbox and don't want to leave it but if I can't update my storage space i'm going to have to.

I've tried again with no luck, I understand it's a weekend so i'll give the team one week and if this issue isn't fixed, I don't want to do it but i'll have to leave dropbox.