Issue Upgrading my account

[Jodelled]

I have upgraded my subscription but I keeps getting an error

[Rich]

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@Jodelled wrote:
I have upgraded my subscription but I keeps getting an error

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What error? Without more information there's no way we'll know how best to help you.

[Jodelled]

It’s saying UNABLE TO UPGRADE - an unknown error occurred.

But on my Apple subscription it shows that I have subscribed.

[Rich]

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@Jodelled wrote:
But on my Apple subscription it shows that I have subscribed.

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Go into Settings in the Dropbox app on your Apple device and try to Restore Purchases.

[Jodelled]

I am getting this now - Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)

[don7percent]

So I had to change my payment info, so I updated it, and now I am also getting this error and It doesn't matter on what device I try to update it on: Laptop, iPhone or iPad. 

Says unknown error and in red text it says (The operation couldn't be completed. (NSURLErrorDomain error 409)

[Jodelled]

How to get that problem fixed?

[Walter]

Hey there @Jodelled & @don7percent - sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you've been getting in order to have a visual too?

Also, have you made sure you're using the most up to date version of your device's OS and of our mobile app as well?