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newuser2's avatar
newuser2
Explorer | Level 3
4 years ago

Lenovo 100GB offer - new laptop - new account

Hi I purchased a new Lenovo Laptop. I saw a popup offer for 100gb for 12 months free.

The software was pre-installed on my laptop - Lenovo Vantage.

I created a new account with a new email address. I noticed dropbox identified my laptop when i created the account.

I did not receive the 100 gb capacity. I am still limited to 2gb a few days later.

 

Please help.

 

newuser2

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31 Replies

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  • newuser2's avatar
    newuser2
    Explorer | Level 3
    4 years ago

    Thank you for the reply, but that link is to add 250MB to your account. 

     

    The Lenovo offer has no such requirements. Simply buy a Lenovo machine and installed the included bloatware and create an account. See link here that was provided to me by a Lenovo rep in chat. Unfortunately he disappeared before actually loking at my particular situation.

     

    What is the current Dropbox promotion on Lenovo devices? | Dropbox Help

     

    I did what was required. There is no mention of installing drop box on other machines, invite friends etc.

     

    Where is Lenovo support?  I know it's the weekend, but I see a lot of issues with these offers.

     

    thanks,

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi newuser2, could you try completing the get started page as Mark suggested to see if this helps activate the promotion on your account.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi z5545, let's see what we can do about it! 

    Also, keep in mind I've merged your post under this thread, since it echoes the situation the user above has described. 

    As a first thing, can they try following these steps?

    Let me know what happens after that. 
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey z5545!

    I just sent you an email, in order for us to look into this. 

    Reply back as soon as possible, cheers!
  • justf0g's avatar
    justf0g
    Explorer | Level 3
    3 years ago

    I am not able to see the 100gb additional space for my lenovo device also.

    Tried the steps in the article, but still no result.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago
    Hey justf0g, sorry to hear you're having issues with this.

    Would ti be OK if I reach out via email to have a further look internally? 

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