Forum Discussion

newuser2's avatar
newuser2
Explorer | Level 3
5 years ago

Lenovo 100GB offer - new laptop - new account

Hi I purchased a new Lenovo Laptop. I saw a popup offer for 100gb for 12 months free. The software was pre-installed on my laptop - Lenovo Vantage. I created a new account with a new email addres...
Plans
Promotions
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi z5545, let's see what we can do about it! 

Also, keep in mind I've merged your post under this thread, since it echoes the situation the user above has described. 

As a first thing, can they try following these steps?

Let me know what happens after that. 
z5545's avatar
z5545
Explorer | Level 3
5 years ago

...
 

  • z5545's avatar
    z5545
    Explorer | Level 3
    5 years ago

    ...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey z5545!

    I just sent you an email, in order for us to look into this. 

    Reply back as soon as possible, cheers!
    • justf0g's avatar
      justf0g
      Explorer | Level 3
      4 years ago

      I am not able to see the 100gb additional space for my lenovo device also.

      Tried the steps in the article, but still no result.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!