Multiple credit cards refused - all working fine elsewhere

[MH-77]

I have tried paying for my account with multiple credit cards, only to be refused each time. Then, when I tried incognito in Chrome, the new message was I had tried too many times so I should go to dropbox.com/support. Given the less than obvious path to direct support, can anyone suggest what to do next? I normally pay for this through the business credit card at work (for a personal account) - so I thought it was related to that card...but now none of my personal cards work either!

Many thanks,

M

[Hannah]

Hey @MH-77, thanks for bringing this to our attention.

Can you let me know what was the original error message that you received when you initially tried to pay for your Dropbox subscription?

Also, would you mind trying again, this time from a different WiFi network, to see if that helps?

Keep me posted!

[MH-77]

Thanks Hannah - the original message was "We weren't able to process your payment. Double-check the payment info and try again. If that doesn't work, try another payment method or contact your bank." This happened on multiple cards.

I can't try again for 24 hours as now it is telling me I have too many attempts at attempting to pay. I tried previously on my wired home connection, but can try a different one tomorrow.

Thanks for your help.

M

[MH-77]

Still no joy today - tried work network via vpn and still cards won't work on either connection. Not sure where to go from here! Getting pretty critical as I need to update files in shared folders that I use in work. Any help much appreciated.

M

[Megan]

Hey @MH-77, thanks for bringing this to our attention! 

Would it be okay for me to reach out to you via email in order to investigate further? 

Let me know!

[MH-77]

Sure - please do!

[Megan]

Awesome, @MH-77! 

Please check for my email, and reply back as soon as possible. 

Cheers!

[Lucas Brito]

I had the same issue and no luck either...
Any way I could get some assistance?

[Walter]

Hey @Lucas Brito, sorry to hear you're having issues with this.

If the issue persists after clearing your browser's cache or using another browser/incognito window, would it be OK if we reached out via email to have a further look internally? 

[Lucas Brito]

I tried purchasing the Plus plan with the 30 days trial and that solved the issue!

Thanks.