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I have tried paying for my account with multiple credit cards, only to be refused each time. Then, when I tried incognito in Chrome, the new message was I had tried too many times so I should go to dropbox.com/support. Given the less than obvious path to direct support, can anyone suggest what to do next? I normally pay for this through the business credit card at work (for a personal account) - so I thought it was related to that card...but now none of my personal cards work either!
Thanks Hannah - the original message was "We weren't able to process your payment. Double-check the payment info and try again. If that doesn't work, try another payment method or contact your bank." This happened on multiple cards.
I can't try again for 24 hours as now it is telling me I have too many attempts at attempting to pay. I tried previously on my wired home connection, but can try a different one tomorrow.
Thanks for your help.
Still no joy today - tried work network via vpn and still cards won't work on either connection. Not sure where to go from here! Getting pretty critical as I need to update files in shared folders that I use in work. Any help much appreciated.
Hey @Lucas Brito, sorry to hear you're having issues with this.
If the issue persists after clearing your browser's cache or using another browser/incognito window, would it be OK if we reached out via email to have a further look internally?
For more info on available support options, see this article.
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