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everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.
I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @just a user, thanks for bringing this to our attention.
Can I actually send you an email, so we can look into this internally?
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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@Hannah yes, please 😄
i'm sorry, just wanna check since i have problem with dropbox's emails. have you emailed yet? @Hannah
I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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hi Hannah,
I'm having this same issue. Are you able to assist me also please?
Hi @projectbluesky22, happy Tuesday!
Have you tried a different browser, in order to request for a verification email, and password through that?
Let me know of any updates!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi yes I've tried Safari, Chrome and Firefox and also using private tabs
Can anyone please assist me with this
Hi @projectbluesky22, I just sent you an email, and I'll be happy to continue troubleshooting there.
Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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