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Not receiving Verification and Forgot Password email

Not receiving Verification and Forgot Password email

just a user
Helpful | Level 5
Go to solution

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

54 Replies 54

Laura Bloom
New member | Level 2
Go to solution

I have the issue of not receiving a verification email. It is not going into spam I have been trying for 8 days. it will tel me I am not verified. but no email come brought to verify. How do I get it verified so hat I can use it ?

 

Walter
Dropbox Staff
Go to solution

Hey @Laura Bloom, sorry to hear about this.

 

If you've ensured that you're using the correct email address for this, would it be OK if we reach out via email to have a further look internally? 

 

Let us know here and we'll use the email address that's associated with your Community profile. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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fdiamond
Explorer | Level 3
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Hi,

 

I'm having the same issue. Unable to change my email address on my account, the email message with the verification never arrives on my new inbox.

Walter
Dropbox Staff
Go to solution

Hey @fdiamond, sorry to hear about this.

 

Have you taken a look at your email's spam/junk folder as well to see if the verification email somehow ended up there?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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fdiamond
Explorer | Level 3
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Yes, but it is not there. I even deactivated my spam filter and it still hasn't arrived.

Hannah
Dropbox Staff
Go to solution

Sorry to jump in here, @fdiamond!

 

Can you also add no-reply@dropbox.com to your email contacts and then try again, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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fdiamond
Explorer | Level 3
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Just tried and it still won't work.

Walter
Dropbox Staff
Go to solution

Thanks for keeping us in the loop on this @fdiamond 

 

May we reach out via email to have a further look internally at this point?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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th24
Explorer | Level 4
Go to solution

Similar issues as discussed here for me as well. Created a new dropbox account for new work email address, but not receiving the verification email. Have checked junk folders and also added the 'no-reply@dropbox.com' to my contact list. Attempted on a couple different browsers too. 

Interestingly when I created this community account to reply to this I did receive a 'you've earned a new badge' email from the community@dropboxforum.com

Megan
Dropbox Staff
Go to solution

Hi @th24, happy Monday! 

 

I'd be happy to help with this verification issue. Can I send you an email, in order for us to have a closer look into this?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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