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Not receiving Verification and Forgot Password email

Not receiving Verification and Forgot Password email

just a user
Helpful | Level 5
Go to solution

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

54 Replies 54

th24
Explorer | Level 4
Go to solution

Yes please!

Megan
Dropbox Staff
Go to solution

Hi @th24, I just sent you an email.

 

I'll see you there, cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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th24
Explorer | Level 4
Go to solution

How long should I expect to wait for a reply email?

Alynnz
New member | Level 2

I'm having the exact same issue. Requested verification email to "resend" various times, not located in my spam/junk folder either. @Hannah can you please help?

Megan
Dropbox Staff

Hi @Alynnz, welcome to our Community! 

 

I just sent you an email, reply back to me, and we'll take it from there.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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colinn
Explorer | Level 3

I'm having this issue, too. No it is not in spam. Yes I have the e-mail address correct

Nancy
Dropbox Staff

@colinn, can you please make sure that no-reply@dropbox.com is also added to your email contacts? 

 

Are you still unable to receive the verification code/reset email after that?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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colinn
Explorer | Level 3

Yes it is. It doesn't make any difference.

Megan
Dropbox Staff

Hi @colinn, in this case, can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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colinn
Explorer | Level 3

Yes - no problem.

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    Walter Dropbox Staff
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    josh18 New member | Level 2
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    Hannah Dropbox Staff
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