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Not receiving Verification and Forgot Password email

Not receiving Verification and Forgot Password email

just a user
Helpful | Level 5
Go to solution

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

54 Replies 54

Hannah
Dropbox Staff
Go to solution

Hey @Stormer, thanks for bringing this to our attention.

 

Can we send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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josh18
New member | Level 2

Same problem here, again. Tried on Firefox on Linux and Safari on iPad and it just doesn't work. I thought it was a problem with Yahoo at first but looks like Dropbox is not sending verification emails.

Walter
Dropbox Staff

Hey @josh18 - sorry to hear you're having issues with this.

 

Could you try clearing your browser's cache and/or an incognito window to request the verification email and let me know how it goes? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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josh18
New member | Level 2

Hi Walter - it started working today after clearing cookies and opening private mode in Firefox (on Linux).
Thanks for your help!
J

Walter
Dropbox Staff

Glad to hear it's sorted and thanks for keeping me in the loop too @josh18 

 

See you around the Community and take care! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    josh18 New member | Level 2
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    Hannah Dropbox Staff
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