Payment issue

kanochidori · ‎05-14-2022

I cancelled my free trial on April 28.
As my credit card changed, I keep getting emails from Dropbox that we couldn’t get your charge. Charge is free. what should I do?

Mark · ‎05-14-2022

Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through.

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View solution in original post

Mark · ‎05-14-2022

Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

kanochidori · ‎05-14-2022

Ok, I will wait.
Thank you.

Rajeshaslia · ‎12-15-2022

Dear team I have done payment for my account on 15 dec it was due on 10 dec but it's not updated what could be the reason

Hannah · ‎12-16-2022

Hey @Rajeshaslia, sorry to see you're having trouble with your subscription.

How did you make the payment? Was it through credit card, PayPal or perhaps iTunes/Google Play?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Payment issue

Payment issue

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