Purchased subscription, but account services still seem as basic

[CR4FTY]

As stated in the subject my issue is that I purchased the family plus subscription and it is recognized as active however when I log in my account is still shown as basic service. If I check subscriptions it shows I have the correct one applied and registered. Payment was received fine and it’s been 48hrs with no change

[Hannah]

Hey @CR4FTY, thanks for bringing this to our attention. 

Can you please clarify, if you upgraded to the Dropbox Plus plan or the Dropbox Family one?

And did you use the Dropbox app on your phone to upgrade (payment made through iTunes/GooglePlay store), or directly through our website?

Let me know and we'll go from there!

[CR4FTY]

Dropbox family plus for $26.99 I used my iPhone but I think when I was doing it in the app it took me to the website, this was last night so I’m a bit foggy there

[Megan]

Hi @CR4FTY, would it be okay for me to reach out via email, in order for us to have a closer look into this? 

[CR4FTY]

Absolutely

[Hannah · Accepted solution]

Sorry @CR4FTY, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?

If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

[CR4FTY]

Did not use iTunes

[CR4FTY]

However doing restore purchases (didn’t see the button) did solve my issue

[Megan]

Awesome news @CR4FTY! 

If you need anything else, let us know. We're one post away.