Something went wrong message when trying to pay for upgrade

[Catalyst-of-Awesomeness]

I have been directed to seek your help paying for an upgrade on my account.

I get the same error no matter what computer, or browser (even incognito).

It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'

I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.

[Megan]

Hey @jfvolz, sorry to hear you're having issues with this.

May I ask if you've tried an alternative payment method to upgrade your account?

Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too?

Thanks so much!

[jfvolz]

I have tried 3 different computers, browsers, and payment methods. Still won’t work.
I can’t attach a screen shot but it’s the same errors as others have experienced on this thread.

[Walter]

Hey @jfvolz - sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally?

[jfvolz]

Yes, please!
[removed per the Community's Guidelines]

[Walter]

Sure thing @jfvolz - you've got  

[dmallace]

I have the same problem with the upgrade payment. Like some people before my card expired in Itunes and the account was downgraded when it came to be paid. Screen shots are the same as in the previous cases and I have tried incognito mode as well as iphone, ipad with no luck. I have a case but no-one has replied yet which is ticket no. 23433583. I have a great deal of data on here I do not want to lose. Please can it be sorted out. Thanks.

[Walter]

Hey @dmallace - sorry to hear about this and thank you for the ticket number.

I was able to locate it in our system and I can see that a member of the team has responded to you - did you have the chance to see their reply yet? 

[TheQueenFantasia]

I am having this exact problem with the exact screenshots I have been seeing from every one. Did y'all ever figure this out or what? Need to access my account ASAP.

[Nancy]

Sorry to hear this, @TheQueenFantasia. Do you mean that your Dropbox account has run out of space, so you can’t upload/sync any new files? 

Have you also tried upgrading via a different browser/incognito window in the meantime? 

If you happen to have another payment method available, can you please try it and let me know if the same thing happens? 

Ping me when you’ve got more info, and we’ll go from there.

[TheQueenFantasia]

Hi! 

I mean that the same error message that this thread started with is what I am experiencing. The exact same. I have tried everything, new window, different browser, different device.