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blac0177's avatar
blac0177
Explorer | Level 4
3 years ago
Solved

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
billing
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

tiffvranes's avatar
tiffvranes
New member | Level 2
3 years ago

I have been charged $129.02 for a plan that I don't have anymore. I was downgraded back in April and refunded for a plan I wasn't using. Now, I was just charged July 31st. It was confirmed that I have the basic plan and that it was free and I shouldn't have been charged. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
tiffvranes wrote:

I have been charged $129.02 for a plan that I don't have anymore.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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