Forum Discussion

rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me....
billing
Payments
kino2's avatar
kino2
New member | Level 2
5 years ago

They have just tried to charge my card under Dropbox*vrlty7d55rhf and Dropboxinc. I have also not signed up for subscription lately. Could this be looked at please?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey kino2, thanks for the nudge here. 

Have you tried searching for the payment through our lookup tool?
  • AlexandruC's avatar
    AlexandruC
    New member | Level 2
    5 years ago
    Had the same experience and it was the same account: [Removed as per Community Guidelines]. My mobile banking app warned me on Sep 14th about my card being used for a trial Dropbox subscription. Within minutes the same card has been used for a couple of fraudulent payments to Mirosoft, probably by the same individual, so I blocked and then cancelled the card, as it was clearly compromised.

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