UK VAT charged but invoice shows Dropbox's Irish VAT number

[manarh]

UK VAT rules require a valid UK VAT receipt if charging UK VAT.  Failure to do so it reportable to UK GOV, see https://www.gov.uk/hmrc-internal-manuals/vat-trader-records/vatrec6040

A valid UK VAT receipt will show the VAT being charged (which dropbox is doing in the online automatic invoice for me, win!) AND will show dropbox's UK VAT number (which dropbox is not doing in the online automatic invoice: it shows the Irish VAT number despite charging UK VAT -- most people at dropbox seem confused that if you change from Irish VAT being charged to UK VAT being charge you should also change the VAT number being quoted from Irish VAT to UK VAT, doh!)). I can understand it's impossible to quickly correct the webapp to issue correct VAT but the team are not even willing to give calrification in chat -- I've asked for that as I figure the chat transcript woudl then count as a weird manual but valid VAT receipt. No luck. I've been told I need to report the issue here if I want to complaint and get a resolution. I guess the alternative is to raise a complaint with HMRC UK GOV to note that dropbox is breaking UK VAT rules.

Has anyone hit this issue and found better luck in getting dropbox to follow UK VAT rules?

[Mark]

Hi @manarh 

Another UK VAT registered business here.... however, I've always taken it to be that I am paying an Irish registered subsidiary of Dropbox rather than a UK one - hence the name shown at the top is Dropbox Ireland. Same as Microsoft for example. 

As I'm not on a Business plan I cannot actually see a VAT line on my invoice (as it isnt charged - its only on Business products). Is the VAT charge 20% or different? I believe Ireland charge 23% for example. 

[manarh]

My invoice shows VAT @20% and dropbox support have confirmed I am being charged 20% because I'm in the UK (i.e. I'm paying UK VAT).