Unable to update card details "To protect your info, please verify your payment"

[Glen Wayman]

Hi There,

My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good.

Is there a way for me to update my card details here using support?

Thanks,

Glen

[Hannah]

Hey @Glen Wayman, thanks for letting us know about this.

Can you try to update your billing info, using a different browser or an incognito/private browsing window, to see if that helps?

Keep me posted!

[Tazbo]

I have the same issue tried phone, browsers etc etc all same issue. 

[Walter]

Hi @Tazbo, sorry to hear you're having issues with this.

Can you please clarify what's shown on your account's plan tab and send us a screenshot of the error you're getting?

Thanks so much!

[H Clark]

Hi, I had the same problem and got it to work by removing the space in the postcode. Hope that works for you too!

[Mike72]

Hi, I have the same problem. I've tried Chrome, Edge and Safari and all have the same result of producing a blank box with the message "To protect your info, please verify your payment". I really want to verify, but there are no instructions on how to do this. I've tried removing the space from my UK postcode as suggested by another member of the forum but unfortunately in my case this has not helped.

[Nancy]

Hey @Mike72, I’m sorry to hear you’re having this issue.

Do you mind sending over a full screenshot of what you see on your end, so that I can take a look? 

Just make sure to hide any personal/billing info that may be showing. 

Give me a nudge when you’re ready.

[NAVITEAM]

Hi, I have got the same problem, here is a screenshot 🙂

[Walter]

Hey @NAVITEAM, sorry to hear you're having issues with this.

Could you please clear your browser's cache or try another browser and let us know how it goes?

Also, have you tried with a different credit card of yours perhaps? 

[NAVITEAM]

Same result after emptying the browser's cache, or with another browser ( Firefox, Safari)