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Unable to update card details "To protect your info, please verify your payment"

Unable to update card details "To protect your info, please verify your payment"

Glen Wayman
Explorer | Level 3

Hi There,

 

My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good.

 

Is there a way for me to update my card details here using support?

 

Thanks,

Glen

32 Replies 32

Re: Unable to update card details "To protect your info, please verify your payment"

Hannah
Dropboxer

Hey @Glen Wayman, thanks for letting us know about this.

 

Can you try to update your billing info, using a different browser or an incognito/private browsing window, to see if that helps?

 

Keep me posted!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to update card details "To protect your info, please verify your payment"

Tazbo
New member | Level 2

I have the same issue tried phone, browsers etc etc all same issue. 

Re: Unable to update card details "To protect your info, please verify your payment"

Walter
Dropboxer

Hi @Tazbo, sorry to hear you're having issues with this.


Can you please clarify what's shown on your account's plan tab and send us a screenshot of the error you're getting?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to update card details "To protect your info, please verify your payment"

H Clark
Explorer | Level 3
Hi, I had the same problem and got it to work by removing the space in the postcode. Hope that works for you too!

Re: Unable to update card details "To protect your info, please verify your payment"

Mike72
New member | Level 2
Hi, I have the same problem. I've tried Chrome, Edge and Safari and all have the same result of producing a blank box with the message "To protect your info, please verify your payment". I really want to verify, but there are no instructions on how to do this. I've tried removing the space from my UK postcode as suggested by another member of the forum but unfortunately in my case this has not helped.

Re: Unable to update card details "To protect your info, please verify your payment"

Nancy
Dropboxer

Hey @Mike72, I’m sorry to hear you’re having this issue.

 

Do you mind sending over a full screenshot of what you see on your end, so that I can take a look? 

 

Just make sure to hide any personal/billing info that may be showing. 

 

Give me a nudge when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to update card details "To protect your info, please verify your payment"

NAVITEAM
New member | Level 2

Capture d’écran 2022-08-02 à 13.35.10.png

Hi, I have got the same problem, here is a screenshot 🙂

Re: Unable to update card details "To protect your info, please verify your payment"

Walter
Dropboxer

Hey @NAVITEAM, sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let us know how it goes?

 

Also, have you tried with a different credit card of yours perhaps? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to update card details "To protect your info, please verify your payment"

NAVITEAM
New member | Level 2

Same result after emptying the browser's cache, or with another browser ( Firefox, Safari)

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    Megan Dropboxer
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    bolddp Helpful | Level 5
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