Renewed subscription via App Store, still on the free plan. How did Dropbox become so lost?
Hey @Elijah12, I hope you’re doing well!
Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead?
Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.
Let me know when you’ve got more updates.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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No problem, Elijah!
In case you haven’t already tried these steps, can you give them a go and let me know if they help?
Aside from that, did you receive a receipt from Apple after purchasing your plan?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Ratme, I'm here to help!
Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Have you tried tapping on 'restore purchases' ?
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Hi @Marc A.6
Before renewing did you cancel and downgrade on the plan you already had (I assume via website)? Reason I ask is that it isnt possible to swap payment plans between app stores and the website while one is in progress. So, if you didnt do that then you have accidentally set up a second account
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