Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Hello, I am experiencing the same thing. Please help me.
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Hey @Elijah12, I hope you’re doing well!
Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead?
Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.
Let me know when you’ve got more updates.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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No problem, Elijah!
In case you haven’t already tried these steps, can you give them a go and let me know if they help?
Aside from that, did you receive a receipt from Apple after purchasing your plan?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hello, I also need help, I renew the annual subscription via Apple Subscriptions like todos los años. This time they will charge me but they will reduce me the dropbox storage space. Please help!!
Hi @Ratme, I'm here to help!
Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Have you tried tapping on 'restore purchases' ?
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Renewed subscription via App Store, still on the free plan. How did Dropbox become such a lost company?
Instead of focusing on features nobody in the world cares about, why don't they get their act together, and go back to making a file sync software that actually works?
They can't even keep track of billing and payments!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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