cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Renewed subscription via App Store, still on the free plan. How did Dropbox become so lost?

I upgraded my account but it still shows as Basic

Tony84
Explorer | Level 3

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

114 Replies 114

Elijah12
Explorer | Level 4

Hello, I am experiencing the same thing. Please help me. 

[removed per Community Guidelines]

Nancy
Dropbox Staff

Hey @Elijah12, I hope you’re doing well! 

 

Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead? 

 

Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.

 

Let me know when you’ve got more updates.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Elijah12
Explorer | Level 4
Hi Nancy, thank you for your reply!
It was through the App Store, from an upgrade link that popped up within the IOS Dropbox app.
Thank you for the helpful info!

Nancy
Dropbox Staff

No problem, Elijah! 

 

In case you haven’t already tried these steps, can you give them a go and let me know if they help? 

 

Aside from that, did you receive a receipt from Apple after purchasing your plan?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Ratme
Explorer | Level 3

Hello, I also need help, I renew the annual subscription via Apple Subscriptions like todos los años. This time they will charge me but they will reduce me the dropbox storage space. Please help!!

Megan
Dropbox Staff

Hi @Ratme, I'm here to help! 


Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

MorgesPainting
Explorer | Level 3
I upgraded Dropbox through App Store in IOS, but the app still says basic. I deleted, reinstalled, restored purchases. It all failed. Even though if I go to manage subscriptions in Apple settings it says I have Dropbox professional, in the app it says I have basic. When I go to upgrade in the app it says im already subscribed.

Mark
Super User II

Have you tried tapping on 'restore purchases' ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

MorgesPainting
Explorer | Level 3
Yes it gives an error code 409

Marc A.6
Collaborator | Level 9

Renewed subscription via App Store, still on the free plan. How did Dropbox become such a lost company?

Instead of focusing on features nobody in the world cares about, why don't they get their act together, and go back to making a file sync software that actually works?

They can't even keep track of billing and payments!

Need more support?