Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello I have wrongly entered my date of birth today what should i do?
Hi @Liimpuit CNC, I just sent you an email.
I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @Liimpuit CNC, I just sent you an email to your Community-linked email address.
I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello I enter the wrong birthdate. How to change ?
gmail: [removed per the Community's Guidelines]
Hey @dreamtradey9, sorry to hear about this.
I've just sent you an email to have a further look into this internally, so please have a look at your inbox and we'll take it from there.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I entered a wrong date of birth and will be locked out of use after 2 days, and the system prompts that I need to find a support person, but! ! ! But I can't find it at all. The experience is very unfriendly. Can someone please contact and solve the problem?
You need to have a look at https://help.dropbox.com/account-settings/dropbox-family-age-requirements and contact Support.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I have read this article, but I can’t contact the support personnel. Do I need to contact the unlocker after my account is locked?Efficiency is too low, bad review~
I’m sorry to hear this, @Arthur_arthur_007.
In this case, I’d recommend logging a ticket with our support team, in case you haven’t done so already, so that they can further help.
Here are the steps on how to do this:
Once you‘ve done this, please send me your ticket number here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I have entered the wrong date of birth and now I can not upgrade my account to get more storage
I read that I can send a proof of ID but I can not find an email or contact in order to do so
thanks
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!