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How to Reset Date of Birth

Wrong Date of Birth

Muhammad Mohsin
New member | Level 2
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Hello I have wrongly entered my date of birth today what should i do?

 

111 Replies 111

Megan
Dropbox Staff
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Hi @Liimpuit CNC, I just sent you an email.

 

I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Liimpuit CNC
New member | Level 2
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Please send me new one to [email removed as per Community Guidelines]

Megan
Dropbox Staff
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Hi @Liimpuit CNC, I just sent you an email to your Community-linked email address.

 

I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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dreamtradey9
New member | Level 2
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Hello I enter the wrong birthdate. How to change ? 
gmail: [removed per the Community's Guidelines]

Walter
Dropbox Staff
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Hey @dreamtradey9, sorry to hear about this.

 

I've just sent you an email to have a further look into this internally, so please have a look at your inbox and we'll take it from there. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Arthur_arthur_007
Explorer | Level 3
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I entered a wrong date of birth and will be locked out of use after 2 days, and the system prompts that I need to find a support person, but! ! ! But I can't find it at all. The experience is very unfriendly. Can someone please contact and solve the problem?

Mark
Super User II
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You need to have a look at https://help.dropbox.com/account-settings/dropbox-family-age-requirements and contact Support. 


 


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Arthur_arthur_007
Explorer | Level 3
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I have read this article, but I can’t contact the support personnel. Do I need to contact the unlocker after my account is locked?Efficiency is too low, bad review~

Nancy
Dropbox Staff
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I’m sorry to hear this, @Arthur_arthur_007

 

In this case, I’d recommend logging a ticket with our support team, in case you haven’t done so already, so that they can further help.

 

Here are the steps on how to do this: 

 

  1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
  2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
  3. Scroll down the page to “Submit a Help Request”.
  4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
  5. You will then receive a confirmation email that will have a ticket number. 

Once you‘ve done this, please send me your ticket number here.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Alfie1
New member | Level 2
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I have entered the wrong date of birth and now I can not upgrade my account to get more storage 

I read that I can send a proof of ID but I can not find an email or contact in order to do so 

thanks 

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