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Wrong Date of Birth

Wrong Date of Birth

Muhammad Mohsin
New member | Level 2

Hello I have wrongly entered my date of birth today what should i do?

 

10 Replies 10

Re: Wrong Date of Birth

Walter
Dropboxer

Hey @Muhammad Mohsin - sorry to hear about this.


I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.


If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.


You can see this page for more information.

 

If this was indeed a mistake and you'd like to correct this, please let us know if it would be OK for us to reach out via email.

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Wrong Date of Birth

owc admin
New member | Level 2

i have the same problem, and don't know what to do

there is no one I can contact on this website for support

Re: Wrong Date of Birth

Megan
Dropboxer

Hi @owc admin, how are you today? 

 

I'd be more than happy to reach out via email, in order for us to look into this closer. Would that be okay?

 

Let me know. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Wrong Date of Birth

Tamerj1
Explorer | Level 3

Hi Walter

 

I have the same problem. Entered the wrong age. What shall I do? Please help

Re: Wrong Date of Birth

Megan
Dropboxer

Hi @Tamerj1, happy Friday! 

 

I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there.

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Wrong Date of Birth

Tamerj1
Explorer | Level 3

Thank you Megan,

 

I replied to you already. Please let me know if you need any clarification. 

 

Best Regards,

Tamer

Minimum age

Tender Secretary EHSB
Explorer | Level 3

Hi, there dropbox! 

 

I, recently have entered the wrong birth year when accepting an invitation for Dropbox. I have until 4/8/2022 until account gets locked out. How can i fix this matter as the contents in the Dropbox is for works. Please help!! 

Re: Wrong Date of Birth

Tender Secretary EHSB
Explorer | Level 3

I am facing the same issue too. I need help! 

Re: Wrong Date of Birth

Ekar Expeditor
New member | Level 2

I wrongly key in birthday date. How to change it back because notification pop up to delete the account within 48 hours

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Top contributors to this post

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    Megan Dropboxer
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    Ekar Expeditor New member | Level 2
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    Tender Secretary EHSB Explorer | Level 3
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    Tamerj1 Explorer | Level 3
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