Cant Upgrade

[RBV]

I still cannot upgrade, not in a different browser, not in a private window. This is starting to use up a lot of my time and I need to be able to sync between computers asap. I could migrate my files to a different Dropbox account, but I think it is easier to just use a different cloud service altogether. (Sorry for the  tone but it is driving me nuts that I cannot even contact support about this.)

[Megan]

Hey everyone! 

If you're still having the same issue, reply back to let me know and I'll open a ticket number on my end for you.

Thanks!

[Jerram]

Hi Megan, nothing has changed, still unable to simply pay for Dropbox and get my files are syncing. It's a bit of a nightmare really. Please open a ticket and help me get my account working again. 

Dropbox upgrade:

 

Apple subscription:

 

Apple upgrade:

 

[baileyhoward2400]

Still having the issue can't upgrade, but also cannot upload anything new to any of the folders that have been shared with me. 

[RBV]

Hi Megan, thanks for offering to help. Nothing has changed on my end and it's already affecting my work. Quick help would be appreciated.

[jetlee]

I somehow have more files than the space that i have. My files cannot therefore synchronize and i can't uppload any other files. I tried to buy more space, but i get the message  that" payment should be handled externally" not from inside the account. I tried with apple pay, but i stil get the same message in my account. Apple account is charged but i see no upgrade

[Nancy]

Hey everyone! 

@Jerram and @baileyhoward2400, I’ve opened tickets for each one of you, so that we can investigate this further. Please reply back to me, when you have some free time. 

@RBV, I can see that you already have a ticket open with our support team, and it’s being handled by one of our advanced agents. When possible, please try their suggestion and let them know if the issue gets resolved in the same email thread.

[baileyhoward2400]

this is me replying

[Walter]

Hey @jetlee, sorry to hear you're having issues with this. 

Would it be OK if I reach out via email to have a further look internally? 

[jetlee]

It's ok. You can reach me by mail