cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: cannot synchronize due to no more space. problem with upgrading for more space

Your plan and billing information are managed externally

fstoolcorp
Helpful | Level 6
Go to solution

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:

 

Your plan and billing information are managed externally

 

 

90 Replies 90

RBV
Explorer | Level 3
Go to solution

I still cannot upgrade, not in a different browser, not in a private window. This is starting to use up a lot of my time and I need to be able to sync between computers asap. I could migrate my files to a different Dropbox account, but I think it is easier to just use a different cloud service altogether. (Sorry for the  tone but it is driving me nuts that I cannot even contact support about this.)

Megan
Dropbox Staff
Go to solution

Hey everyone! 

 

If you're still having the same issue, reply back to let me know and I'll open a ticket number on my end for you.

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Jerram
Explorer | Level 3
Go to solution

Hi Megan, nothing has changed, still unable to simply pay for Dropbox and get my files are syncing. It's a bit of a nightmare really. Please open a ticket and help me get my account working again. 

 

Dropbox upgrade:

Screen Shot 2022-11-14 at 11.55.16 pm.png

 

Apple subscription:

Screen Shot 2022-11-14 at 11.58.28 pm.png

 

Apple upgrade:

Screen Shot 2022-11-14 at 11.58.41 pm.png

 

 

baileyhoward2400
Explorer | Level 3
Go to solution

Still having the issue can't upgrade, but also cannot upload anything new to any of the folders that have been shared with me. 

RBV
Explorer | Level 3
Go to solution

Hi Megan, thanks for offering to help. Nothing has changed on my end and it's already affecting my work. Quick help would be appreciated.

jetlee
Explorer | Level 3
Go to solution

I somehow have more files than the space that i have. My files cannot therefore synchronize and i can't uppload any other files. I tried to buy more space, but i get the message  that" payment should be handled externally" not from inside the account. I tried with apple pay, but i stil get the same message in my account. Apple account is charged but i see no upgrade

Nancy
Dropbox Staff
Go to solution

Hey everyone! 

 

@Jerram and @baileyhoward2400, I’ve opened tickets for each one of you, so that we can investigate this further. Please reply back to me, when you have some free time. 

 

@RBV, I can see that you already have a ticket open with our support team, and it’s being handled by one of our advanced agents. When possible, please try their suggestion and let them know if the issue gets resolved in the same email thread.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

baileyhoward2400
Explorer | Level 3
Go to solution

this is me replying

Walter
Dropbox Staff
Go to solution

Hey @jetlee, sorry to hear you're having issues with this. 

 

Would it be OK if I reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

jetlee
Explorer | Level 3
Go to solution

It's ok. You can reach me by mail

Need more support?