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Admin Account Deleted and Re-Registered But Need to Re-Join Team

Admin Account Deleted and Re-Registered But Need to Re-Join Team

Graphics MWI
Explorer | Level 4

I was the admin of my Dropbox Team when my account was mistakenly added to a new team. I have since removed myself from the new team, but in the process my account was deleted. I had to wait 7 days to re-register with the same email address. Now I cannot join my old team because there is no admin on that team to have me join the old team. Please advise!

1 Accepted Solution

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Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Mark
Super User II

Hi @Graphics MWI 

 

Thats a shared folder, and no, once an account is deleted all records/data etc. on that are totally removed. 

 

The only way to resolve now is to set up a new shared folder and add everybody in again. 


 


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7 Replies 7

Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Mark
Super User II

Hi @Graphics MWI 

 

Is this a paid for Dropbox business account? 

 

I believe the only way to do it is for another Admin on the account to set you back up.


 


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Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Graphics MWI
Explorer | Level 4

Hi Mark,

 

Our team members all have personal Dropbox accounts with Dropbox Plus plans. There are currently no administrators on the team. Our goal is to get back on the team and as the administrator.

Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Mark
Super User II

So, Team folders are only available if you are a paid Business account now: https://help.dropbox.com/organize/team-folders

 

Therefore I assume you mean Shared Folders. So, if nobody is an Admin then there is no way to do this other than setting up new shared folders I'm afraid. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Graphics MWI
Explorer | Level 4

GraphicsMWI_1-1667247270526.png

Here is a screenshot from my boss's account. Everyone can view the files, but only my account is the owner with full access. Is there a way to restore my account with its original files as these files still exist?

 

Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Mark
Super User II

Hi @Graphics MWI 

 

Thats a shared folder, and no, once an account is deleted all records/data etc. on that are totally removed. 

 

The only way to resolve now is to set up a new shared folder and add everybody in again. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Graphics MWI
Explorer | Level 4

We use DropBox for file transfers and temporary file holding so this solution will be fine. It's frustrating that only business team accounts can be recovered after being deleted, but we will survive.

Re: Admin Account Deleted and Re-Registered But Need to Re-Join Team

Rich
Super User II

@Graphics MWI wrote:

It's frustrating that only business team accounts can be recovered after being deleted, but we will survive.


Even business team accounts can't be recovered once they're deleted.

 

A team member can be recovered by the team admin if the account was removed in the last seven days, and that's only because the account isn't actually deleted. It's removed from the team and inaccessible, but it doesn't actually get deleted until seven days later. Once that seven days has passed, not even Dropbox can recover the account.

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    Rich Super User II
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    Graphics MWI Explorer | Level 4
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    Mark Super User II
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