Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[Megan]

Hi @NicoleK1, thanks for clarifying! 

In this case, can I send you an email, in order for us to have a closer look into this? 

[NicoleK1]

Hi Megan, I have submitted two tickets for this issue (one from each account). Is that sufficient or will it be quicker for you to email?

[Megan]

Amazing job with the tickets there, @NicoleK1! 

Could you send me the ticket numbers so I can locate them on my end? 

[NicoleK1]

Thank you! The ticket numbers are: #22111241 and #22111245

[Megan]

Awesome, thank you @NicoleK1!

I can see that an agent has just responded back to your second ticket number. Hold tight and an agent will be with you soon, in regards to the first ticket too. 

Thank you!

[NicoleK1]

Hi Megan,

Thank you for the update! I have received one of the replies (to ticket #22111245) and have just responded. I will keep watch for a response on the second ticket. Hopefully, this can get resolved soon. I appreciate your help.

Nicole

[NicoleK1]

Hi Megan,

I have been able to get the one account sorted, but have been waiting for the reset password link to be sent for the second. Is there anyway to expedite? Note, I responded to the ticket to verify the email address at 8:30am EST.

Thank you!

Nicole

[Megan]

Hi @NicoleK1, I've given a nudge to the agent working on your case. 

Hang tight, and we should get things back on track for you soon. 

[NicoleK1]

Thank you, Megan - this is greatly appreciated! I will continue to monitor.

[hyeontaekim]

Hello, I am 24 years old living in Korea. I posted my picture on the dropbox at least 10 years ago. There is something important left in my memory. I really want to check the pictures again. The email address I registered in my ID has been deleted before and cannot be restored again. When I logged in to the dropbox, the authentication number was sent to the same address as my ID, but I can't check the email. What should I do?