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Can´t login, don´t receive Code and password reset mails

Can´t login, don´t receive Code and password reset mails

cosimosi
Explorer | Level 3

When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?

15 Replies 15

Nancy
Dropbox Staff

Thanks for posting on our forum, @cosimosi!

 

Just to clarify, have you also checked your spam folder and there’s no sign of the code/password reset email there either? 

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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cosimosi
Explorer | Level 3

Yep, no Mails in my Spam Folder, not the one for the code, not the one for the password reset... the account name & mail address is [email removed as per Community Guidelines](I had to create this one to post in the community forum)

Megan
Dropbox Staff

Hi @cosimosi, can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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cosimosi
Explorer | Level 3

yes please, thank you. You can write me to [removed per Community Guidelines]

Nancy
Dropbox Staff

Hey @cosimosi, I just logged a ticket for you. 

 

Please reply back to me, when you get the chance, and we’ll have a look.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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mike226
New member | Level 2

I am having this same issue and its extremely frustrating. Dropbox locked the account and will not synch files until it is updated. I have whitelisted dropbox in Microsoft 365 and the emails are not going to junk mail. If someone can help I would appreciate it. Unfortunately I have the Business plan with support but I have to be able to login to use it.

Megan
Dropbox Staff

Hi @mike226, let's jump right into this! 

 

You mentioned that Dropbox locked the account, can you clarify the precise error -if any- you get when you try to access your account? 

 

Have you tried to add the no-reply@dropbox.com email address, to your email contacts, just to see if you'll then receive the email?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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mike226
New member | Level 2

Hi Megan,

I did add the no-reply@dropbox.com to my contacts

Below is the email I recieved.

 

Because there was an error with your billing information, your team's Dropbox Business account has been downgraded to locked state .

Your admin needs to add billing information so your team can keep using Dropbox. To resume syncing and keep using Dropbox Business, contact your admin .

You can also leave this team and convert your Dropbox back to an individual account.

Megan
Dropbox Staff

Hi @mike226, you being in a locked state Team wouldn't be related to your sign in issue you're facing, since you would still be able to access the account. 

 

Are you the admin on your Dropbox account? In any case, can I send you an email, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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