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Karl_1379's avatar
Karl_1379
Explorer | Level 3
2 years ago

Can't login to my account as my email is deleted

Hey~guys I can’t login to my Dropbox account since my email account already deleted then how should I receive a verification code?
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Karl_1379, thanks for bringing this to our attention.

 

Are you able to recreate the same email address in order to login to your account?

 

This will help me to assist further!

Karl_1379's avatar
Karl_1379
Explorer | Level 3
2 years ago
Can’t make it the same email address
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Karl_1379, sorry to jump in here! 

     

    Is there a chance that you might have a connected device? That way you should be able to download your files from there, and create a new account. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Alphahuman, is there perhaps any chance to recreate or reinstate the email address?

    • Sunflower17769's avatar
      Sunflower17769
      New member | Level 2
      2 years ago

      Hello, I have the same situation.

      I've left the company but the account still has my credit card info and Dropbox has been charging my card.

      I cannot log-in as the business email address is no longer in existence.

      Is there anyway to request for the billing statement from 2022 so I can get reimbursed from the previous company?

      Any help would be appreciated.

      Thanks!

    • meredith616's avatar
      meredith616
      Explorer | Level 3
      2 years ago

      Hi Mr / Ms,

      I have a similar issue that my university email address has been deleted, so I can no long access to it and I don't have any devices connected. Would it be possible to help me add a new device to my Dropbox account so that I can get the 6-digit code in order to log into my Dropbox account? If you need, I can provide the proof of my yearly payment for Dropbox to verify I am the owner of my Dropbox account. Really appreciate your help! Looking forward to hearing from you soon! Thanks a lot!

       

      Best,

      Meredith

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        HI Sunflower17769, you can contact the team regarding billing by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
         

        meredith616, for account access issues, contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support, using an email you can access.

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