Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Karl_1379's avatar
Karl_1379
Explorer | Level 3
2 years ago

Can't login to my account as my email is deleted

Hey~guys I can’t login to my Dropbox account since my email account already deleted then how should I receive a verification code?
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Alphahuman, is there perhaps any chance to recreate or reinstate the email address?

Sunflower17769's avatar
Sunflower17769
New member | Level 2
2 years ago

Hello, I have the same situation.

I've left the company but the account still has my credit card info and Dropbox has been charging my card.

I cannot log-in as the business email address is no longer in existence.

Is there anyway to request for the billing statement from 2022 so I can get reimbursed from the previous company?

Any help would be appreciated.

Thanks!

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions